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You can pay your Monthly Invoice via bank transfer to Riverty's bank giro. If you wish, you can pay for individual deliveries at any time before your Monthly Invoice is due – all paid amounts will be deducted from your current invoice.

Please make sure to enter your reference/OCR number clearly in the "payment reference" field to ensure quick processing of the payment. You can find your reference/OCR number in your Monthly Invoice here or by navigating to "Your Account" → "Payment & Monthly Invoice" → "View your Monthly Invoices".

With Monthly Invoice, you can consolidate multiple orders into a single invoice each month.
For example, your orders in January will be combined into one invoice, with due date February 15th. Click here to access your Monthly Invoice or click on "Your Account" → "Payment & Monthly Invoice" → "View your Monthly Invoices". in your Amazon account to find all information about your invoice.

What can I find in the Order section?

Each order is identified by its order ID and shows one item visualized with a small image. If there are additional items, you'll see a '+ x more items' note. Clicking the order ID opens the full details, including all containing orders and any returns. In the Order section, charged amounts are displayed in black, while credited amounts are highlighted in green font color.

What information can I find in the Invoice Overview?

At the bottom of your Monthly Invoice, you'll see a breakdown how your open balance is calculated:

• Orders: The total charges for your orders.
• Refunds: Any refunds from returned or cancelled items.
• Payments: Payments applied to this Monthly Invoice.
• Invoice Total: The amount due when the invoice was generated (on the 1st of the following month after your order). Any positions listed below this total happened after the invoice was issued.
• Outstanding Balance: Your remaining amount due, calculated as total orders minus refunds, adjusted for any payments already made.

Your Monthly Invoice will be created on the 1st day of the following month and is due within 14 days. You can transfer your payment before the due date and even before the Monthly Invoice is created for any order that you placed successfully with Monthly Invoice.

Your Monthly Invoice is created on the 1st day of the month following your order and is due within 14 days.
You can make your payment before the due date and even before the Monthly Invoice is created for any orders you have made with Monthly Invoice.

Is it possible to postpone the payment?
The due date for your Monthly Invoice cannot be changed. However, we understand that life doesn't always go as planned. If payment is made after the original 14-day payment period, a late fee may apply.

What happens if my payment is late?
If payment is not made on time, we will send a friendly reminder letter by post with a small fee of 60.00 SEK for customers in Sweden, along with a new payment date.

If the payment is still not received, the matter may be forwarded to collections, which may include additional costs. We want to help you avoid this, so we recommend paying on time for a smooth experience!

Why did I receive a payment reminder after making a payment or returning an item?

If you have recently paid your invoice, it may take up to 3 business days for the payment to be processed. Don't worry – you will receive a payment confirmation as soon as your payment is registered.
To ensure the payment is correctly matched, please double-check that you have entered the correct reference/OCR number. If you haven't received a payment confirmation within 5 business days, please contact Riverty customer service, for Amazon.se, for assistance.

Refunds/credits are usually reflected on your Monthly Invoice within 7 days. Any return shipping costs may be deducted from the amount. Has it been more than 7 days without seeing the refund? We're happy to assist you! Just contact Amazon Customer Service here.

Who can use Monthly Invoice?
Monthly Invoice is available for private customers with a valid billing address in Sweden. It is not available for business customers. <p>

When can’t I use Monthly Invoice?

You cannot use Monthly Invoice for:

• Subscriptions (except Prime and Prime Video Add-ons)
• Gift certificates
• Digital orders
• Items with a delivery time longer than 7 days

New to Amazon?

For the first 90 days, you can only ship to your billing address.

Please allow at least 3 business days to process your payment via bank transfer. Once registered, you'll automatically receive a payment confirmation via email or text message.

To ensure smooth processing, always use the payment details from your Monthly Invoice. If you haven't received a confirmation after 3 business days, but you've paid to the correct bank account, please have your payment details ready and contact Customer Service for assistance.

You can pay at any time after you have successfully placed an Amazon order with Monthly Invoice via bank transfer. You can pay your Monthly Invoice in full or in part before the due date. Any paid amount will be deducted from the amount outstanding on your Monthly Invoice.

If you accidentally overpay your Monthly Invoice, the excess amount will be used to cover any outstanding invoices. If you have no outstanding invoices and have not made any orders this month, please contact our customer service to have the money refunded to your bank account. If you prefer to use the amount for future orders, you can leave the amount as is – all you need to do is use the Monthly Invoice as a payment method on your next order.

All information about returns, refunds and return costs are visible here.

What happens to my credit after I return or cancel an item?
When you return or cancel an item, the amount will be deducted from your Monthly Invoice once the return is processed.
If you have already paid the invoice or if the refund exceeds your outstanding balance, the refunded amount will be transferred to the bank account you used for payment—provided there are no other outstanding amounts on your monthly invoice.
If you have outstanding balances from previous invoices, the refund will be applied first to the oldest outstanding invoice amount.

Why did I receive a reminder despite returning?
Return in Progress: If the return has not yet been processed and credited to the Monthly Invoice, a reminder may still be sent for the outstanding amount. Once your return has been processed, you will receive a confirmation of your refund from Amazon. Please find more information on the Amazon Return Policy here
Return Credited: If the return has already been credited and appears on the Monthly Invoice with no remaining balance, the reminder may have been sent due to a timing overlap. In this case, the letter can be disregarded.

If you used a gift card for your order, the refund from a return is processed in two steps: first, the refunded amount is credited to your gift card balance. Any remaining amount is then applied as a credit to your Monthly Invoice. This process only affects the order where the gift card was used.

Returns or cancellations are credited within seven days to the Monthly Invoice that includes the original order. You can access your Monthly Invoice in your Amazon account here or by navigating to "Your Account" → "Payment & Monthly Invoice" → "View your monthly invoices" at any time to see all refunds related to your Monthly Invoices. You may need to open the orders on your Monthly Invoice separately to give a detailed description of all purchases and refunds.

If you have not yet received your item, you can track your delivery in your Amazon account and find more information here: "Your Orders" → "Track Package."

If the estimated delivery date is less than three days before your due date, please contact our customer service. Alternatively, you can choose to pay for the item in advance. If Amazon issues a refund/credit, the amount will either be applied to an outstanding balance on your Monthly Invoice or recorded as a credit balance.

Your Amazon Monthly Invoice is not displayed in your Riverty account. Instead, you can access it directly in your Amazon account here or by navigating to "Your Account" → "Payment & Monthly Invoice" → "View Your Monthly Invoices".

Your Amazon Monthly Invoice is available in your Amazon account. You can easily access it at any time here or by navigating to "Your Account" → "Payment & Monthly Invoice" → "View Your Monthly Invoices".

You will receive a notification on the first day of the month following your orders, informing you that your Monthly Invoice is available for payment. The notification will be sent to you via email or SMS.
You can access your Monthly Invoices at any time in your Amazon account at here or by navigating to "Your Account" → "Payment & Monthly Invoice" → "View Your Monthly Invoices".

You can update information such as your billing address for your Monthly Invoice in your Amazon account here or by clicking on "Your Account" → "Payment Options & Monthly Invoice" → "Edit."
Order details such as payment method or delivery address can only be changed for upcoming orders.

If you received an item that you did not order, please follow these steps:

1. Log in to your Amazon account and review your Order History to see if the item is linked to an order placed by you. If you share your account or payment methods with family members, check if someone else placed the order.
2. Sometimes, friends or family members may send gifts directly from Amazon. Check with them to see if they sent you the item.
3. If you cannot trace the item back to any known order, it may have been sent by mistake or could be fraudulent. In this case, please contact Amazon here to receive a return label for free return. If you have also received payment instructions for this item from Riverty, please also reach out to the Riverty Customer Service.

Monthly Invoice eligibility is checked for each order and may sometimes be unavailable. This can happen for various reasons, including but not limited to:

• Your personal information could not be verified.
• There is an outstanding balance from a previous Monthly Invoice.
• The order includes gift cards, digital products, or items with a delivery time of more than seven days.

We understand that this may be frustrating. If your order cannot be processed with Monthly Invoice, Amazon will notify you by email with instructions on how to update your payment method in 'Your Orders'. Once updated, your order will continue processing automatically.

All orders you have made with Amazon Monthly Invoice are available in your Amazon account, and you can view a detailed overview at any time. You can access it here or by navigating to "Your Account" → "Payment & Monthly Invoice" → "View Your Monthly Invoices".

The Monthly Invoice is not a VAT invoice according to the Swedish Tax Act (2023:200), but rather a summary of your orders and invoices for a specific month, with the option to pay them the following month.

Each order has a specific VAT invoice associated with it, and you can download or print these invoices for most orders in your Amazon account under "Your Orders" once the items have been shipped.

If you cannot find an invoice for an order from a marketplace seller in "Your Orders," you can contact the seller directly, as they are the only ones who can provide it.

All orders you have made with Amazon Monthly Invoice are available in your Amazon account, and you can view a detailed overview at any time. You can easily access it at any time here or by navigating to "Your Account" → "Payment & Monthly Invoice" → "View Your Monthly Invoices".

If you receive a Riverty letter for an order you don't recognize, there are a few steps you can take to clarify the situation:

Log into your Amazon account and review your Order History to see if the order was placed under your name. If you share your account or payment methods with family members, check if someone else placed the order.

If you still don't recognize the order, please contact the Riverty Customer Service immediately to report the issue and receive further assistance.

Taking action quickly helps ensure your account and payment details remain secure.

To view your order history, saved addresses, or payment details, click here or navigate to "Your Account" → "Your Payments" → "Monthly Invoice" in your Amazon account.

For details on your personal information collected and processed when using the Monthly Invoice payment option, you can find more information here.

Verifying your identity helps protect your account and prevents unauthorized transactions. It ensures that the Monthly Invoice payment option is added only by the rightful account holder.

Additionally, identity verification is required to comply with legal and financial regulations. It helps prevent fraud and supports the security and reliability of payment options like Monthly Invoice.

By completing identity verification, you can enjoy a secure and seamless payment experience.

Protecting your privacy is our top priority. You can find details about your personal information collected and processed when using the Monthly Invoice payment option here.