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You can pay your Monthly Invoice via bank transfer to Riverty's bank giro. If you wish, you can pay for individual deliveries at any time before your Monthly Invoice is due – all paid amounts will be deducted from your current invoice.

Please make sure to enter your reference/OCR number clearly in the "payment reference" field to ensure quick processing of the payment. You can find your reference/OCR number in your Monthly Invoice here or by navigating to "Your Account" → "Your Payments" → "Monthly Invoice".

With Monthly Invoice, you can consolidate multiple orders into a single invoice each month.
For example, your orders in January will be combined into one invoice, with due date February 15th. Click here to access your Monthly Invoice or click on "Your Account" → "Payment & Monthly Invoice" → "View your Monthly Invoices". in your Amazon account to find all information about your invoice.

What can I find in the Order section?

Each order is identified by its order ID and shows one item visualized with a small image. If there are additional items, you'll see a '+ x more items' note. Clicking the order ID opens the full details, including all containing orders and any returns. In the Order section, charged amounts are displayed in black, while credited amounts are highlighted in green font color.

What information can I find in the Invoice Overview?

At the bottom of your Monthly Invoice, you'll see a breakdown how your open balance is calculated:

• Orders: The total charges for your orders.
• Refunds: Any refunds from returned or cancelled items.
• Payments: Payments applied to this Monthly Invoice.
• Invoice Total: The amount due when the invoice was generated (on the 1st of the following month after your order). Any positions listed below this total happened after the invoice was issued.
• Outstanding Balance: Your remaining amount due, calculated as total orders minus refunds, adjusted for any payments already made.

Your Monthly Invoice will be created on the beginning of the following month and is due within fourteen (14) days. You can transfer your payment before the due date and even before the Monthly Invoice is created for any order that you placed successfully with Monthly Invoice.

Is it possible to postpone the payment?
The due date for your Monthly Invoice cannot be changed. However, we understand that life doesn't always go as planned. If payment is made after the original 14-day payment period, a late fee may apply.

What happens if my payment is late?
If payment is not made on time, we will send a friendly reminder letter by post with a small fee of 60.00 SEK for customers in Sweden, along with a new payment date.

This does not affect your right to show that the late fees did not occur at all or are substantially lower than the late fee for your location.

If full payment is not received by the due date stated in the reminder, Riverty may transfer the claim to a collection agency, which may initiate legal action and lead to additional costs. However, resolving the payment beforehand is always preferred to avoid any unnecessary complications.

Why did I receive a payment reminder after making a payment or returning an item?

If you have recently paid your invoice, it may take up to 3 business days for the payment to be processed. Don't worry – you will receive a payment confirmation as soon as your payment is registered.

To ensure your payment is correctly assigned, please double-check that you have used the right reference number. If the reference number is incorrect, the payment might not be properly matched to your account. If you haven't received a confirmation within 5 business days, feel free to reach out to Riverty Customer Service for assistance via “Contact us”.

Refunds typically take up to 7 days to appear on your Monthly Invoice. Please keep in mind that return shipping costs may apply and will be deducted from your refund. If more than 7 days have passed and your refund is still not visible on your invoice, contact Amazon Customer Service here.

Who can use Monthly Invoice?
Monthly Invoice is available for customers with a valid billing address in Sweden. It is not available for business customers.

When can’t I use Monthly Invoice?

You may be unable to use Monthly Invoice if you have an unpaid previous invoice. In addition, Monthly Invoice is not available for:

• Subscriptions (except Prime)
• Gift Cards
• Digital orders
• Items with a delivery time longer than 7 days
• If you are a company that participates in Amazon Business

New to Amazon?

For the first 90 days, you can only ship to your billing address.

Please allow at least 3 business days to process your payment via bank transfer. Once registered, you'll automatically receive a payment confirmation via email or text message.

To ensure smooth processing, always use the payment details from your Monthly Invoice. If you haven't received a confirmation after 3 business days, but you've paid to the correct bank account, please have your payment details ready and contact Riverty Customer Service for assistance.

You can pay at any time after you have successfully placed an Amazon order with Monthly Invoice via bank transfer. You can pay your Monthly Invoice in full or in part before the due date. Any paid amount will be deducted from the amount outstanding on your Monthly Invoice.

If you accidentally overpay your Monthly Invoice, the excess amount will be used to cover any outstanding invoices. If you have no outstanding invoices and have not made any orders this month, please contact Riverty Customer Service to have the money refunded to your bank account. If you prefer to use the amount for future orders, you can leave the amount as is – all you need to do is use the Monthly Invoice as a payment method on your next order.

All information about returns, refunds and return costs are visible here.

What happens to my credit after I return or cancel an item?
When you return or cancel an item, the amount will be deducted from your Monthly Invoice once the return is processed.
If you have already paid the invoice or if the refund exceeds your outstanding balance, the refunded amount will be transferred to your bank account - provided there are no other outstanding amounts on your monthly invoice.
If you have outstanding balances from previous invoices, the refund will be applied first to the oldest outstanding invoice amount.

Why did I receive a reminder despite returning?
Return in Progress: If the return has not yet been processed and credited to the Monthly Invoice, a reminder may still be sent for the outstanding amount. Once your return has been processed, you will receive a confirmation of your refund from Amazon. Please find more information on the Amazon Return Policy here
Return Credited: If the return has already been credited and appears on the Monthly Invoice with no remaining balance, the reminder may have been sent due to a timing overlap. In this case, the letter can be disregarded.

If you used an Amazon gift card for your order, the refund from a return is processed in two steps: first, the refunded amount is credited to your gift card balance. Any remaining amount is then applied as a credit to your Monthly Invoice. This process only affects the order where the gift card was used.

Returns or cancellations are credited within seven days to the Monthly Invoice that includes the original order. You can access your Monthly Invoice in your Amazon account here or by navigating to "Your Account" → "Payment & Monthly Invoice" → "View your monthly invoices" at any time to see all refunds related to your Monthly Invoices. You may need to open the orders on your Monthly Invoice separately to give a detailed description of all purchases and refunds.

If you have not yet received your item, you can track your delivery in your Amazon account and find more information here: "Your Orders" → "Track Package".

If the estimated delivery date is less than three days before your due date, please contact our customer service. Alternatively, you can choose to pay for the item in advance. If Amazon issues a refund/credit, the amount will either be applied to an outstanding balance on your Monthly Invoice or recorded as a credit balance.

Your Amazon Monthly Invoice is not displayed in your Riverty account. Instead, you can access it directly in your Amazon account here or by navigating to "Your Account" → "Payment & Monthly Invoice" → "View Your Monthly Invoices".

Your Amazon Monthly Invoice is available in your Amazon account. You can easily access it at any time here or by navigating to "Your Account" → "Your Payments" → "Monthly Invoice".

You will receive a notification at the beginning of the month following your orders, informing you that your Monthly Invoice is available for payment. The notification will be sent to you via email or SMS.
You can access your Monthly Invoices at any time in your Amazon account at here or by navigating to "Your Account" → "Payment & Monthly Invoice" → "View Your Monthly Invoices" in your Amazon account.

You can update information such as your billing address for your Monthly Invoice in your Amazon account here or by clicking on "Your Account" → "Payment Options & Monthly Invoice" → "Edit."
Order details such as payment method or delivery address can only be changed for upcoming orders.

If you received an item that you did not order, please follow these steps:

1. Log in to your Amazon account and review your Order History to see if the item is linked to an order placed by you. If you share your account or payment methods with family members, check if someone else placed the order.
2. Sometimes, friends or family members may send gifts directly from Amazon. Check with them to see if they sent you the item.
3. If you cannot trace the item back to any known order, it may have been sent by mistake or could be fraudulent. In this case, please contact Amazon here to receive a return label for free return.
4. If you have also received payment instructions for this item from Riverty, please also reach out to the Riverty Customer Service via "Contact us".

The availability of Monthly Invoice is determined for each order and can change from one order to the next. Your ability to use this payment method is subject to certain conditions. For example, when you first use Monthly Invoice, you might need to log in to your online bank account.

You may be unable to use Monthly Invoice if you have an unpaid previous invoice, or if your billing address is in a country where Monthly Invoice isn’t available.

In addition, Monthly Invoice is not available if the order includes subscriptions (except Prime and Prime Video Add-ons in Germany and Austria), gift cards, certain digital products, or items with a delivery time of more than seven days. For more information on availability and conditions, see the Amazon help page here.

If Monthly Invoice is available, Riverty will perform additional checks before assessing whether Monthly Invoice is available as a payment method to you. These checks include verifying your identity and undertaking a credit assessment. If you have questions, reach out via “Contact us”.We understand that not being able to use the Monthly Invoice payment option may be frustrating, but it does not affect your ability to buy the product you selected. If your order cannot be processed with Monthly Invoice, Amazon will notify you by email with instructions on how to complete your order using an alternative payment method, such as credit card. For more information, see the Amazon help page here.

Your orders made with Monthly Invoice are available in your Amazon account. The Monthly Invoice section in your Amazon account provides a detailed overview of all successfully placed orders. You can access it anytime here or by navigating to "Your Account" → "Your Payments" → "Monthly Invoice".

The Monthly Invoice is not a VAT invoice according to the Swedish Tax Act (2023:200), but rather a summary of your orders and invoices for a specific month, with the option to pay them the following month.

Each order has a specific VAT invoice associated with it, and you can download or print these invoices for most orders in your Amazon account under "Your Orders" once the items have been shipped.

If you cannot find an invoice for an order from a marketplace seller in "Your Orders" you can contact the seller directly, as they are the only ones who can provide it.

Your orders placed with Monthly Invoice are available in your Amazon account. The Monthly Invoice section in your Amazon account gives you a clear and detailed overview of all successfully placed orders. You can easily access it anytime here or by navigating to "Your Account" → "Your Payments" → "Monthly Invoice" in your Amazon account.

If you receive a Riverty letter for an order you don't recognize, there are a few steps you can take to clarify the situation:

Log into your Amazon account and review your Order History to see if the order was placed under your name. If you share your account or payment methods with family members, check if someone else placed the order.

If you still don't recognize the order, please contact the Riverty Customer Service immediately to report the issue and receive further assistance.

Taking action quickly helps ensure your account and payment details remain secure.

To view your order history, saved addresses, or payment details, click here or navigate to "Your Account" → "Your Payments" → "Monthly Invoice" in your Amazon account. In addition, information on how to request access data that Amazon processes about you is available here.

For details on how Riverty processes your personal data in relation to the Monthly Invoice payment option, including details on your rights and how to exercise them, you can find more information here.

Amazon verifies your identity to protect your Amazon account and prevent unauthorized transactions. It ensures that the Monthly Invoice payment option is added only by the rightful account holder.

Additionally, Riverty verifies your identity to prevent fraud and support the security and reliability of payment options like Monthly Invoice.

By completing identity verification, you can enjoy a secure and seamless payment experience.

Protecting your privacy is our top priority. You can find details about how Riverty processes your personal information when using the Monthly Invoice payment option here.