Monthly Invoice

You can pay your Monthly Invoice via bank transfer.

Please include your reference number explicitly in the 'reason for transfer' field to ensure fast payment allocation. You can find your reference number in your Monthly Invoice here or navigate to 'Your Account' -> 'Your Payments' -> 'Monthly Invoice' in your Amazon account.

If desired, you may pay for individual deliveries anytime before your Monthly Invoice is due - any paid amount will be deducted from your current invoice.

Recommendation: After your invoice has been generated, you also have the option to pay via direct debit. With this payment method, your Monthly Invoice is immediately marked as paid in full, without any delays due to bank processing times.

How do I pay my Monthly Invoice via direct debit?

You can pay your Monthly Invoice effortlessly with just one click!

Simply select 'Pay now' in your Monthly Invoice within your Amazon account, and your payment will be securely debited via SEPA direct debit. You only need to enter your bank details once - after that, you can pay next Monthly Invoices instantly with a single click.

You can find your Monthly Invoice including the direct debit payment option here: here or navigate to 'Your Account' -> 'Your Payments' -> 'Monthly Invoice' in your Amazon account.

Why is direct debit not available for me?

This option may not be available if your billing address is outside Germany, Austria, or Finland, your Monthly Invoice for the specific month has not yet been created (before the first of the following month), if a previous direct debit payment was declined or if the claim has been transferred to a Debt Collection Agency.

However, you can easily pay via bank transfer using the provided payment details. Your payment reference remains the same each month, so you can save it as a template in your online banking for quick and convenient future payments.

My direct debit payment was not successful - how do I proceed?

No worries! If your Direct Debit payment didn't go through, you can still complete your payment via bank transfer. Simply use the bank details provided in your Monthly Invoice and include the direct debit decline fee of EUR 4.50. This ensures your payment is processed smoothly.

You can pay your Monthly Invoice via bank transfer to the Riverty bank accounts listed below. If desired, you may pay for individual deliveries anytime before your Monthly Invoice is due—any paid amount will be deducted from your current invoice.

Please include your reference number explicitly in the "reason for transfer" field to ensure fast payment allocation. You can find your reference number in your Monthly Invoice via https://www.amazon.de/cpe/myinvoices or navigate to "Your Account" → "Your Payments" → "Monthly Invoice" →in your Amazon Account.

If you receive a Riverty letter for an order you don't recognize, there are a few steps you can take to clarify the situation:

Log into your Amazon account and review your Order History to see if the order was placed under your name. If you share your account or payment methods with family members, check if someone else placed the order.

If you still don't recognize the order, please contact the Riverty Customer Service immediately to report the issue and receive further assistance.

Taking action quickly helps ensure your account and payment details remain secure.

Please allow at least 3 business days to process your payment via bank transfer. Once registered, you'll automatically receive a payment confirmation via email or text message.

To ensure smooth processing, always use the payment details from your Monthly Invoice. If you haven't received a confirmation after 3 business days, but you've paid to the correct bank account, please have your payment details ready and contact Customer Service for assistance.

With Monthly Invoice, you can consolidate multiple orders into a single invoice each month. For example, your orders in January will be grouped into one invoice, which you'll pay in February. Click here to access your Monthly Invoice or click on 'Your Account' -> 'Your Payments' -> 'View your Monthly Invoices' in your Amazon account to find all the details you need to understand your outstanding balance.

What can I find in the Order section?

Each order is identified by its order ID and shows one item visualized with a small image. If there are additional items, you'll see a '+ x more items' note. Clicking the order ID opens the full details, including all containing orders and any returns. In the Order section, charged amounts are displayed in black, while credited amounts are highlighted in green font color.

What information can I find in the Invoice Overview?

At the bottom of your Monthly Invoice, you'll see a breakdown how your open balance is calculated:

• Orders: The total charges for your orders.
• Refunds: Any refunds from returned or cancelled items.
• Payments: Payments applied to this Monthly Invoice.
• Invoice Total: The amount due when the invoice was generated (on the 1st of the following month after your order). Any positions listed below this total happened after the invoice was issued.
• Outstanding Balance: Your remaining amount due, calculated as total orders minus refunds, adjusted for any payments already made.