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With Pay by Invoice, you don't need to pay at checkout directly. Instead, you pay later with Riverty.

Once your invoice has been issued, you'll have 14 days to pay.
You can view your invoice, payment details, and payment due date at any time here or navigate to 'Your Account' -> 'Your Payments' -> 'Invoice' in your Amazon account.

What changes for me?

One invoice per order: Each order receives a separate invoice with a 14-day due date. The switch from Monthly Invoice to Pay by Invoice happens automatically between October 1th and November 15th. You do not need to take any action. For future orders using Pay by Invoice, you will receive a new payment reference. Please always use the specific invoice's reference number for manual bank transfers.

What exactly is Pay by Invoice?
With Pay by Invoice, you do not pay immediately when placing the order. Instead, you pay later via Riverty; once your invoice has been issued, you have 14 days to settle it.

Why is Amazon making the change?
To make the payment process even simpler and clearer for you, Monthly Invoice is being switched to Pay by Invoice. This allows you to keep track of the exact amount and due date for each individual order.

How does Pay by Invoice differ from Monthly Invoice?
With Monthly Invoice, all your orders are combined into a single payment with a due date on the 15th of the following month. With Pay by Invoice, each order receives its own invoice, payable within 14 days after your purchase. Just like Monthly Invoice, Pay by Invoice is completely free of charge. There is no interest or processing fee, provided you settle your invoice within the 14-day payment period. (Late payment fees apply only if payment is delayed).

What happens to outstanding Monthly Invoices?
Existing Monthly Invoices remain valid and unchanged, with a due date on the 15th of the following month, as usual. Please continue to use your existing payment details for this. However, following the switch, no new purchases can be added to a Monthly Invoice.

Your Prime membership and all your Prime benefits will continue exactly as usual.

The only change is the payment method for your membership. Prime payments will automatically be transferred to Pay by Invoice.

You do not need to do anything. Your membership will continue without interruption, and you will retain access to all your Prime benefits just as before.

You can pay your Invoice via bank transfer.

Please include your reference number explicitly in the 'reason for transfer' field to ensure fast payment allocation. You can find your reference number in your Invoice here or navigate to 'Your Account' -> 'Your Payments' -> 'Invoice' in your Amazon account.

If desired, you may pay for individual deliveries anytime before your Invoice is due - any paid amount will be deducted from your current invoice.

Your 14 day - Invoice is due within 14 days. Please transfer your payment before the due date.

Is a deferred payment possible?

The due date of your Invoice cannot be adjusted. However, we understand that life doesn't always go as planned. If the payment is made after the original 14-day payment term, a late fee may be added.

What happens if my payment is late?

If the payment is not made on time, we will send a friendly reminder letter by post or Kivra with a small fee of 60.00 SEK for customers in Sweden, along with a new payment date. If you believe that the reminder fee is not justified, or that it is unreasonably high in relation to the actual invoice amount, you have the right to dispute the fee. If full payment is not received by the due date stated in the reminder, Riverty may transfer the claim to a collection agency, which may initiate legal action and lead to additional costs. However, resolving the payment beforehand is always preferred to avoid any unnecessary complications.

If you've recently made a payment via bank transfer, please note that processing can take up to 3 business days. Don't worry - you'll receive a confirmation as soon as your payment has been successfully registered.

To ensure your payment is correctly assigned, please double-check that you have used the right reference number. If the reference number is incorrect, the payment might not be properly matched to your account. If you haven't received a confirmation within 5 business days, feel free to reach out to Riverty Customer Service for assistance.

Refunds typically take up to 7 days to appear on your 14 day invoice. Please keep in mind that return shipping costs may apply and will be deducted from your refund. If more than 7 days have passed and your refund is still not visible on your invoice, contact Amazon Customer Service here.

Amazon and Riverty regularly review the payment options available to customers to provide a simple and consistent payment experience. As a result, 14-day Invoice has replaced Monthly Invoice for new orders.

What does this mean for me?
With 14-day Invoice:

-you don't pay at checkout;
-you receive a separate invoice for each order;
-you have 14 days to pay after your invoice has been issued;

Any Monthly Invoices you already received remain valid and can be paid as usual.

Please allow at least 3 business days to process your payment via bank transfer. Once registered, you'll automatically receive a payment confirmation via email or text message.

To ensure smooth processing, always use the payment details from your Invoice. If you haven't received a confirmation after 3 business days, but you've paid to the correct bank account, please have your payment details ready and contact Riverty Customer Service for assistance.

You can pay at any time after you have successfully placed an Amazon order with Invoice via bank transfer.

In the event of an overpayment of your Invoice by bank transfer, the overpaid amount will be allocated to other outstanding Invoices. Bank transfer payments are initially applied to the oldest Invoice, unless you instruct us otherwise. If the amount transferred exceeds the open amount, the remaining amounts are allocated to the next oldest Invoice. If no Invoice has an outstanding amount, the payment will be refunded to your bank account.

Who can use Invoice - 14 Days?

Invoice - 14 Days is available to private individuals with a valid billing address in Sweden, Germany, Austria, Denmark, Norway, Finland, or Switzerland.

When is Invoice - 14 Days not available?

You cannot use Invoice – 14 Days if:

You are a business customer.

You have an outstanding unpaid invoice.

Your purchase includes a subscription (except for Prime and Prime Video add-ons in Germany and Austria).

Your purchase includes gift cards.

Your purchase includes digital products or services (except for Prime Video add-ons).

The item has a delivery time of more than 7 days.

The order is placed through Amazon Business.

New to Amazon?

During your first 90 days as an Amazon customer, orders can only be delivered to the same address as your billing address.

All information about returns, refunds and return costs are visible here.

What happens to my credit after I return or cancel an item?

Once your return has been processed, the refunded amount will be credited to the related Invoice.

If there's an outstanding balance on that Invoice, the refunded amount will be used to reduce or pay off the remaining balance.

If that Invoice has already been paid, or if there's any refunded amount left, we'll use it to pay any outstanding balance on your other Invoices.

If you don't have any outstanding Invoice balances and want the amount to be repaid to your bank account, contact Rivertys customer service for further assistance.

Cancellations are also reflected as refunds on your Invoice.

Why did I receive a reminder despite returning?
Return in Progress: If the return has not yet been processed and credited to the Invoice, a reminder may still be sent for the outstanding amount. Once your return has been processed, you will receive a confirmation of your refund from Amazon. Please find more information on the Amazon Return Policy here.

The return has already been registered?

If the return has already been registered and appears on the invoice - meaning there is no longer an outstanding balance, the reminder may have been sent before the invoice was updated. In that case, you can disregard the reminder.

If you used an Amazon gift card for your order, the refund from a return is processed in two steps: first, the refunded amount is credited to your gift card balance. Any remaining amount is then applied as a credit to your Invoice. This process only affects the order where the gift card was used.

Returns or cancellations will be credited within seven days to the Invoice that includes the original order. You can access the Invoice in your Amazon account here or navigate to 'Your Account' -> 'Your Payments' -> 'Invoice' anytime to view all refunds related to your Invoices. You may need to open your Invoice orders separately to view a detailed breakdown of all purchases and refunds.

If you haven't received your item yet, you can track your shipment in your Amazon account and find more information here or navigate to 'Your Account' -> 'Your Orders' -> 'Track Package'.

If your estimated delivery date is less than three days before your payment due date, please contact the Riverty Customer Service. Alternatively, you can choose to pay for the item in advance. If Amazon issues a refund, the amount will either be reallocated to any outstanding balance on your Invoice or refunded to your bank account.

Your Amazon Invoice is not displayed in your Riverty account. Instead, you can access it directly in your Amazon account here or by navigating to "Your Account" → "Payment &Invoice" → "View Your Invoices".

Your Amazon Invoice is available in your Amazon account. You can easily access it at any time here or by navigating to "Your Account" → "Your Payments" → "Invoice".

You will receive a notification at the beginning of the following month that your Invoice is complete and ready. This notification will be sent to you via email or text message. You can access and review your Invoices at any time in your Amazon account here or navigate to 'Your Account' -> 'Your Payments' -> 'Invoice' in your Amazon account.

You can change your information such as your billing address for your Invoice in your Amazon account here or by clicking on 'Your Account' - 'Your Payments' - 'Invoice' - 'Edit'. Order details like payment method or shipping address can only be changed for upcoming orders.

If you received an item that you did not order, follow these steps to determine the next steps:

1. Log in to your Amazon account and review your Order History to see if the item is linked to an order placed by you. If you share your account or payment methods with family members, check if someone else placed the order.
2. Sometimes, friends or family members may send gifts directly from Amazon. Check with them to see if they sent you the item.
3. If you cannot trace the item back to any known order, it may have been sent by mistake or could be fraudulent. In this case, please contact Amazon here to receive a return label for free return.
4. If you have also received payment instructions for this item from Riverty, please also reach out to the Riverty Customer Service via "Contact us".

The availability of Pay by Invoice is determined for each order and can change from one order to the next. Your ability to use this payment method is subject to certain conditions. For example, when you first use Pay by Invoice, you might need to log in to your online bank account.

You may be unable to use Pay by Invoice if you have an unpaid previous invoice, or if your billing address is in a country where Pay by Invoice isn’t available.

In addition, Pay by Invoice is not available if the order includes subscriptions (except Prime and Prime Video Add-ons in Germany and Austria), gift cards, certain digital products, or items with a delivery time of more than seven days. For more information on availability and conditions, see the Amazon help page here.

If Pay by Invoice is available, Riverty will perform additional checks before assessing whether Pay by Invoice is available as a payment method to you. These checks include verifying your identity and undertaking a credit assessment. If you have questions, reach out via “Contact us”.

We understand that not being able to use the Invoice payment option may be frustrating, but it does not affect your ability to buy the product you selected. If your order cannot be processed with Invoice, Amazon will notify you by email with instructions on how to complete your order using an alternative payment method, such as credit card. For more information, see the Amazon help page here.

Amazon Prime is a subscription service offered by Amazon. If Invoice is used as the payment method for your Prime membership, the subscription fee may appear on your 14 day – Invoice. For questions about your Prime membership, subscription charges, or membership status, please contact Amazon Customer Service by clicking here.

Your orders made with Pay by Invoice are available in your Amazon account. The Invoice section in your Amazon account provides a detailed overview of all successfully placed orders. You can access it anytime here or navigate to 'Your Account' -> 'Your Payments' -> 'Invoice'.

Pay by Invoice is not a VAT invoice. Instead, it's a payment instruction that gives you up to 14 days to pay.

If you need individual VAT invoices for your records, you can download or print them for most orders in your Amazon account under "Your Orders" once the items have been shipped.

If you can't find an invoice for a marketplace seller order in "Your Orders", don't worry - you can reach out to the seller directly, as they are the only ones who can provide it."

Your orders placed with Pay by Invoice are available in your Amazon account. The Invoice section in your Amazon account gives you a clear and detailed overview of all successfully placed orders. You can easily access it anytime here or by navigating to "Your Account" → "Your Payments" → "Invoice" in your Amazon account.

If you receive a Riverty letter for an order you don't recognize, there are a few steps you can take to clarify the situation:

Log into your Amazon account and review your Order History to see if the order was placed under your name. If you share your account or payment methods with family members, check if someone else placed the order.

If you still don't recognize the order, please contact the Riverty Customer Service immediately to report the issue and receive further assistance.

Taking action quickly helps ensure your account and payment details remain secure.

To view your order history, saved addresses, or payment details, click here. or navigate to 'Your Account' -> 'Your Payments' -> 'Invoice' in your Amazon account.

For details on your personal information collected and processed when using the Invoice payment option, you can find more information here.

To protect your account, your identity needs to be verified. This helps prevent unauthorized orders and ensures that Pay by Invoice can only be added by the rightful account holder.

Identity verification is also required to comply with applicable legal and regulatory requirements. It helps us provide payment options such as Pay by Invoice in a secure and reliable way.

By completing the identity verification, you help ensure a smooth and secure payment experience.

Protecting your privacy is our top priority. You can find details about your personal information collected and processed when using Pay by Invoice here.