Help me

With Pay by Invoice, you don't need to pay at checkout directly. Instead, you pay later with Riverty.

Once your invoice has been issued, you'll have 14 days to pay.
You can view your invoice, payment details, and payment due date at any time here or navigate to 'Your Account' -> 'Your Payments' -> 'Invoice' in your Amazon account.

What changes for me?

One invoice per order: Each order receives a separate invoice with a 14-day due date. The switch from Monthly Invoice to Pay by Invoice happens automatically between October 1th and November 15th. You do not need to take any action. For future orders using Pay by Invoice, you will receive a new payment reference. Please always use the specific invoice's reference number for manual bank transfers.

What exactly is Pay by Invoice?
With Pay by Invoice, you do not pay immediately when placing the order. Instead, you pay later via Riverty; once your invoice has been issued, you have 14 days to settle it.

Why is Amazon making the change?
To make the payment process even simpler and clearer for you, Monthly Invoice is being switched to Pay by Invoice. This allows you to keep track of the exact amount and due date for each individual order.

How does Pay by Invoice differ from Monthly Invoice?
With Monthly Invoice, all your orders are combined into a single payment with a due date on the 15th of the following month. With Pay by Invoice, each order receives its own invoice, payable within 14 days after your purchase. Just like Monthly Invoice, Pay by Invoice is completely free of charge. There is no interest or processing fee, provided you settle your invoice within the 14-day payment period. (Late payment fees apply only if payment is delayed).

What happens to outstanding Monthly Invoices?
Existing Monthly Invoices remain valid and unchanged, with a due date on the 15th of the following month, as usual. Please continue to use your existing payment details for this. However, following the switch, no new purchases can be added to a Monthly Invoice.

In Germany, Sweden, Norway, and Switzerland, the switch takes place fully automatically—you do not need to take any further steps.

For Austria, Denmark, and Finland: Only customers with a billing address in these countries will receive a separate email containing information about a required verification step. No action is required until this email is received.

You can pay your invoice via bank transfer.

Be sure to clearly mention your Reference Number on your invoice, or go to your Amazon account under "Your Invoice" --> "Your Payments" --> "Invoice".

If you want, you can pay separate deliveries before your invoice is due. Any amount paid will be deducted from your current invoice.

Recommendation: You can also pay via iDeal/Wero. Just open your invoice in your Amazon account and select pay via iDeal as the payment method. Your invoice will then be immediately marked as paid, without having to wait for the processing time of bank transfers.

How do I pay my invoice using iDEAL?

You can easily pay your invoice with just one click!

Simply select ‘Pay now’ next to your invoice in your Amazon account. The amount will then be securely debited from your account via iDEAL.

You can find your invoice—including the option to pay via iDEAL—here. You can also navigate to ‘Your Account’ -> ‘Your Payments’ -> ‘Invoice’ within your Amazon account.

When you pay using the ‘Pay now’ option, the payment applies only to the specific invoice for which the payment request was made.

Why is iDEAL not available to me?

This option is unavailable if your billing address is outside the Netherlands, if a previous direct debit payment was declined, or if the outstanding amount has been transferred to a collection agency.

However, you can easily pay via bank transfer using the provided payment details. Your payment reference remains the same each month, so you can save it as a template in your online banking environment for quick and easy future payments.

My iDEAL payment failed. What should I do next?

Don’t worry! If your iDEAL payment fails, you can still settle the payment via bank transfer. Please use the bank details listed on your invoice to ensure your payment is processed correctly.

Your Invoice is due within 14 days. Please transfer your payment before the due date.

Is a deferred payment possible?

The due date of your Invoice cannot be adjusted. However, we understand that life doesn't always go as planned. If the payment is made after the original 14-day payment term, a late fee may apply.

What happens if my payment is late?

In case your payment is not received on time, a reminder will be issued, and a late payment fee may apply:

A late payment reminder will incur a EUR 2.40 fee for customers in Germany.
A late payment reminder will incur a EUR 2.50 for customers in Austria.
A late payment reminder will incur a CHF 9.50 fee for customers in Switzerland.
A late payment reminder will incur a NOK 80 fee for customers in Norway.
A late payment reminder will incur a DKK 100 fee for customers in Denmark.
A late payment reminder will incur a EUR 5.00 fee for customers in Finland.
A late payment reminder will incur a SEK 60.00 fee for customers in Sweden.
This does not affect your right to show that the late fees did not occur at all or are substantially lower than the late fee for your location.

If full payment is not received by the due date stated in the reminder, Riverty may either send another reminder or transfer the claim to a collection agency, which may initiate legal action and lead to additional costs. However, resolving the payment beforehand is always preferred to avoid any unnecessary complications.

If you've recently made a payment via bank transfer, please note that processing can take up to 3 business days. Don't worry - you'll receive a confirmation as soon as your payment has been successfully registered.

To ensure your payment is correctly assigned, please double-check that you have used the right reference number. If the reference number is incorrect, the payment might not be properly matched to your account. If you haven't received a confirmation within 5 business days, feel free to reach out to Riverty Customer Service for assistance.

Refunds typically take up to 7 days to appear on your Invoice. Please keep in mind that return shipping costs may apply and will be deducted from your refund. If more than 7 days have passed and your refund is still not visible on your invoice, contact Amazon Customer Service here.

Amazon and Riverty regularly review the payment options available to customers to provide a simple and consistent payment experience. As a result, 14-day Invoice has replaced Monthly Invoice for new orders.

What does this mean for me?
With 14-day Invoice:

-you don't pay at checkout;
-you receive a separate invoice for each order;
-you have 14 days to pay after your invoice has been issued;

Any Monthly Invoices you already received remain valid and can be paid as usual.

Please allow at least 3 business days to process your payment via bank transfer. Once registered, you'll automatically receive a payment confirmation via email or text message.

To ensure smooth processing, always use the payment details from your Invoice. If you haven't received a confirmation after 3 business days, but you've paid to the correct bank account, please have your payment
details ready and contact Riverty Customer Service for assistance.

You can pay at any time after you have successfully placed an Amazon order with Invoice via bank transfer.

In the event of an overpayment of your Invoice by bank transfer, the overpaid amount will be allocated to other outstanding Invoices. Bank transfer payments are initially applied to the oldest Invoice, unless you instruct us otherwise. If the amount transferred exceeds the open amount, the remaining amounts are allocated to the next oldest Invoice. If no Invoice has an outstanding amount, the payment will be refunded to your bank account.

Who can use Pay by Invoice?

Invoice is available for customers with a valid billing address in Germany, Austria, Denmark, Norway, Finland, Sweden or Switzerland. It is not available for business customers.

When can't I use Invoice?

You may be unable to use Pay by Invoice if you have an unpaid previous invoice. In addition, Pay by Invoice is not available for:

Subscriptions (except Prime and Prime Video Add-ons in Germany and Austria)
Gift Cards
Digital orders (except Prime Video add-ons)
Items with a delivery time longer than 7 days
If you are a comany that participates in Amazon Business.

New to Amazon?

For the first 90 days, you can only ship to your billing address.

Your available credit is shown in your credit agreement.
You'll receive your credit agreement by email or physical letter depending on your choice during application after your application has been approved.

All information about returns, refunds and return costs are visible here.

What happens to my credit after I return or cancel an item?
Once your return has been processed, the refunded amount will be credited to the related Invoice.
If there's an outstanding balance on that Invoice, the refunded amount will be used to reduce or pay off the remaining balance.

If that Invoice has already been paid, or if there's any refunded amount left, we'll use it to pay any outstanding balance on your other Invoices.

If you don't have any outstanding Invoice balances, we'll transfer the remaining refunded amount to the bank account you used for payment.

Cancellations are also reflected as refunds on your Invoice.

Why did I receive a reminder despite returning?
Return in Progress: If the return has not yet been processed and credited to the Invoice, a reminder may still be sent for the outstanding amount. Once your return has been processed, you will receive a confirmation of your refund from Amazon. Please find more information on the Amazon Return Policy here.

Return Credited: If the return has already been credited and appears on the Invoice with no remaining balance, the reminder may have been sent due to a timing overlap. In this case, the letter can be disregarded.

If you used an Amazon gift card for your order, the refund from a return is processed in two steps: first, the refunded amount is credited to your gift card balance. Any remaining amount is then applied as a credit to your Invoice. This process only affects the order where the gift card was used.

Returns or cancellations will be credited within seven days to the Invoice that includes the original order. You can access the Invoice in your Amazon account here or navigate to 'Your Account' -> 'Your Payments' -> 'Invoice' anytime to view all refunds related to your Invoices. You may need to open your Invoice orders separately to view a detailed breakdown of all purchases and refunds.

If you haven't received your item yet, you can track your shipment in your Amazon account and find more information here or navigate to 'Your Account' -> 'Your Orders' -> 'Track Package'.

If your estimated delivery date is less than three days before your payment due date, please contact the Riverty Customer Service. Alternatively, you can choose to pay for the item in advance. If Amazon issues a refund, the amount will either be reallocated to any outstanding balance on your Invoice or refunded to your bank account.

Your Amazon Invoice is not displayed in your Riverty account.Instead, you can access it directly in your Amazon account here or navigate to "Your Account" → "Your Payments" → "Pay by Invoice".

Your Invoice is available in your Amazon account. You can easily access it anytime here or navigate to "Your Account" → "Your Payments" → "Invoice".

You will receive a notification at the beginning of the following month that your Invoice is complete and ready. This notification will be sent to you via email or text message. You can access and review your Invoices at any time in your Amazon account here or navigate to "Your Account" → "Your Payments" → "Invoice" in your Amazon account.

You can change your information such as your billing address for your Invoice in your Amazon account here or by clicking on "your Account" - "Your Payments" - "Invoice" - "Edit". Order details like payment method or shipping address can only be changed for upcoming orders.

If you received an item that you did not order, follow these steps to determine the next steps:

1. Log in to your Amazon account and review your Order History to see if the item is linked to an order placed by you. If you share your account or payment methods with family members, check if someone else placed the order.
2. Sometimes, friends or family members may send gifts directly from Amazon. Check with them to see if they sent you the item.
3. If you cannot trace the item back to any known order, it may have been sent by mistake or could be fraudulent. In this case, please contact Amazon here to receive a return label for free return.
4. If you have also received payment instructions for this item from Riverty, please also reach out to the Riverty Customer Service via ""Contact us"".

The availability of Invoice is determined for each order and can change from one order to the next. Your ability to use this payment method is subject to certain conditions. For example, when you first use Invoice, you might need to log in to your online bank account.

You may be unable to use Invoice if you have an unpaid previous invoice, or if your billing address is in a country where Invoice isn’t available.

In addition, Invoice is not available if the order includes subscriptions (except Prime and Prime Video Add-ons in Germany and Austria), gift cards, certain digital products, or items with a delivery time of more than seven days. For more information on availability and conditions, see the Amazon help page here.

If Invoice is available, Riverty will perform additional checks before assessing whether Invoice is available as a payment method to you. These checks include verifying your identity and undertaking a credit assessment. If you have questions, reach out via “Contact us”.

We understand that not being able to use the Invoice payment option may be frustrating, but it does not affect your ability to buy the product you selected. If your order cannot be processed with Invoice, Amazon will notify you by email with instructions on how to complete your order using an alternative payment method, such as credit card. For more information, see the Amazon help page here.

Your orders made with Invoice are available in your Amazon account. The Invoice section in your Amazon account provides a detailed overview of all successfully placed orders. You can access it anytime here or navigate to "Your Account" → "Your Payments" → "Invoice".

The Invoice is not a VAT invoice. Instead, it is a summary of your orders and invoices for a given month, with the option to pay them in the following month.
If you need individual VAT invoices for your records, you can download or print them for most orders in your Amazon account under Your Orders once the items have been shipped.
If you can’t find an invoice for a marketplace seller order in Your Orders, don’t worry—you can reach out to the seller directly, as they are the only ones who can provide it.

Your orders placed with Pay by Invoice are available in your Amazon account. You can easily access it anytime here or navigate to 'Your Account' -> 'Your Payments' -> 'Invoice' in your Amazon account.

For Amazon Pay orders, there are rare cases where the seller reports the charged amount only when the item is shipped.

If you receive a Riverty letter for an order you don’t recognize, there are a few steps you can take to clarify the situation:
Check Your Amazon Account – Log into your account and review your Order History to see if the order was placed under your name. If you share your account or payment methods with family members, check if someone else placed the order.
If you still don’t recognize the order, please contact our customer service immediately to report the issue and receive further assistance.
Taking action quickly helps ensure your account and payment details remain secure.

To view your order history, saved addresses, or payment details, click here or navigate to "Your Account" → "Your Payments" → "Invoice" in your Amazon account. In addition, informations on how to request access data that Amazon processes about you is available here

For details on how Riverty processes your personal data in relation to the Invoice payment option, including details on your rights and how to exercise them, you can find more information here.

To comply with legal requirements, Riverty may ask you to verify your identity before you can continue using certain payment options.

Identity verification helps us:
-confirm your identity;
-protect you against fraud; and
-comply with applicable legal requirements.

How does the verification work?
If verification is required, we'll guide you through the process.

Depending on your application, you may be asked to:
-upload a valid identity document;
-take a selfie; and
-confirm the information shown on screen.

Protecting your privacy is our top priority. You can find details about how Riverty processes your personal information when using the Invoice payment option here.

Please try again and make sure that:

-your document is valid and clearly visible;
-all corners of the document are visible;
-nothing covers the document;
-your selfie is taken in good lighting;
-the information in the document match your order details.

In some cases, we're required to collect additional information before we can offer you certain payment options.

This helps us assess whether Invoice is suitable for your financial situation and determine the amount of credit we can responsibly make available to you, as required by applicable regulations.

If additional information is needed, we'll guide you through the process during your application.

Depending on your application, we may ask you to provide information such as:

-your monthly income;
-your monthly expenses; or
-supporting documents, such as proof of income.

We'll only ask for the information needed to complete this assessment.

Your personal information is processed securely and only used to:

-verify your identity;
-assess your application; and
-comply with legal and regulatory requirements.

We only collect the information needed for these purposes and process it in accordance with our Privacy Policy.

For some payment methods, an identity verification or financial assessment is required.

Once this process has been completed, we can fully assess your application and decide whether we can offer you the requested payment option.

If you choose not to complete the verification, we won't be able to complete the assessment of your application. This means you may not be able to use Pay by Invoice.

Please note: Successfully completing the verification does not automatically mean your application will be approved. Every application is assessed individually in accordance with applicable legal requirements.